HPE Enterprise Services — and its successor, DXC Technology — needs to clarify a broader replication and message. HPE Enterprise Services’ DRaaS portfolio lacks key replication capabilities like SAN replication.
Recovery Point. Recovery Point supports physical and virtual environments, including complex, heterogeneous environments installed across hybrid data center configurations. It offers a comprehensive RACI chart that outlines all activities and tasks for all phases of recovery as well as assisted and managed services. Clients can order a Cisco ASA firewall or bring in their own physical or virtual security devices. One of Recovery Point’s unique differentiators is customer obsession; as part of the onboarding process, every customer receives a clear escalation hierarchy going up to the executive management. Clients have to navigate through many portals to ensure that the right recovery solution is developed.
Recovery Point could be even better by simplifying its interface. Its manual, document-based runbook is quite comprehensive but can be cumbersome for a client with a complex, heterogeneous environment — a potential impediment to shorter recovery times. Recovery Point depends on built-in orchestration from Zerto but has not integrated it with the rest of its technology infrastructure. The provider’s client portal, INcloud Service Catalog, acts as a landing page and redirects clients to independent portals from technology partners like Capital Continuity, vCloud Director, and Zerto.
Daisy. Daisy uses cloud-based recovery technologies such as Double-Take, Asigra, Veeam, VMware, and Zerto. It also supports NetApp-based storage replication technology. Daisy’s Partner Portal offers an intuitive spiderweb graph to demonstrate the readiness, rehearsals, last rehearsal date, number of active customer sites, and number of sites covered. All of Daisy Group’s Daisy Cloud data centers are tier 3-aligned and ISO 27001-accredited.
It performs physical and soft penetration testing at least annually, and its customers are free to perform their own physical penetration testing. Daisy rotates among three penetration test companies to avoid complacency. Its portfolio offers solutions that encrypt customer data in flight and at rest to FIPS 140-2 standards. Daisy supports clients when they bring their own security devices into its recovery data centers.
Daisy could improve its interface. Daisy’s self-service portal acts as a landing page and redirects users to independent portals from technology vendors like Asigra and Zerto. All administrative actions, including protection group formation, runbook creation, and testing, are performed at the Zerto portal.
Plan B. Plan B’s core offering is fully managed DRaaS that is responsible for recovering a customer’s infrastructure to the application level. It offers two methods of replicating customer data using Zerto and Microsoft Volume Shadow Copy Service that provide an RTO between 6 seconds and 24 hours. By default, Plan B stores customer data in many locations in tier 3 data centers in the UK. Customers may choose to store data in a single location should they want to reduce data storage costs. Plan B provides services from ISO 27001- and PCI-accredited data centers. In-flight data is always encrypted, either by an IPsec VPN or an SSL connection. By default, firewalls and VPNs terminate either on Cisco ASA firewalls or on vyOS-based software firewalls.
Sign up for CIO Asia eNewsletters.