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Security system vendor looks to increase employee efficiency

Beth Stackpole | Oct. 8, 2015
ADT might be known for high-tech security systems, but its customer onboarding process was decidedly far more low tech.

The system is still in pilot test and is expected to go into beta test in early 2016.

Forrester's Michele Pelino says there's a definite business case for such a system, enabling KCC to make its customers more productive while enhancing its own brand. "This kind of system enables maintenance managers to send crews immediately to the right places so the restroom is up and running as well as to find patterns over time for things like proactive maintenance so things aren't breaking down in the middle of a concert or sporting event," says Pelino, Forrester's principal analyst for IoT. "

There's also potential to leverage the data collected from the Intelligent Restroom to expand applications over time. "It could give you a proactive, behind the scenes look so you can have the different pieces and products ready in hand," she explains.

For KCC, the biggest challenge is steering the organization away from a product orientation to a service business model where concerns are wholly different—things like how to maintain uptime or best service customers. "IoT puts this dilemma in front of any company whether you're building a refrigerator or wash dryer," Sepull says. "Now you have a different model to be concerned about—making sure the customer is happy and when there is a failure, they have somewhere to go."

 

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