The other side of this is maintaining a welcoming arts environment and tourism venue where people feel safe but don't feel uncomfortable. This extends to working with his peers in other public spaces to ensure a consistent approach to safety and security.
With the security situation constantly changing, often in response to overseas incidents, Crossley engages in regular scenario testing in order to ensure the frameworks and processes he has developed are appropriate. This involves not only looking at actual incidents but also tracking what happens in hoaxes, using those potential scenarios as inputs for maintaining plans.
The flexibility Crossley needs covers manpower and equipment. But rather than maintaining a large and expensive set of assets and people that may only be needed sporadically, he has supply contracts in place with third parties who will supply people and equipment within specific timeframes. This helps him maintain flexibility while managing costs.
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