There are five common mistakes that IT administrators make that can lead to data loss.
"With data stored in multiple locations and on multiple devices, loss at any level can be very detrimental, putting IT administrators in the hot seat to provide fast issue resolution and minimise downtime," said CK Lee, country director Asia, Kroll Ontrack.
Kroll Ontrack is a provider of data recovery, ediscovery and information management products and services.
To reduce the potential for critical data loss when managing IT processes and responding to IT issues, Kroll Ontrack advises IT administrators to avoid falling prey to the following common IT mistakes:
1) Failure to document and execute established IT, retention and backup procedures. 2) Failure to keep OS and anti-virus software up-to-date.
3) Failure to backup effectively.
4) Deleting data that is still in active use.
5) Failure to test IT security policies.
To reduce the risk of data loss, Kroll Ontrack advises the following best practices:
- Avoid panicking and rushing to action. Make good, informed decisions when determining a resolution.
- Be confident in your skills and knowledge. You are part of the solution, not part of the problem.
- Have a plan. Follow established ITIL processes and ensure data centre documentation is complete and revisited often to ensure it is up-to-date. In particular, do not run volume utilities (CHKDSK/FSCK) or update firmware during a data loss event.
- Know your environment (and your data!). Understand what your storage environment can handle and how quickly it can recover. Know what data is critical or irreplaceable, whether it can be re-entered or replaced, and the costs for getting that data up and running to a point of satisfaction.
- When in doubt, call a data recovery company. While your OEM may be a good starting point, the value of your data and the potential for data loss when getting your system back up and running may not be top of mind. Be sure to consult a reputable data recovery company if concerns over data loss potential arise.
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