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Tablets are improving workplace productivity and mobility: Dell survey

Zafirah Salim | Oct. 27, 2014
Polled IT decision makers cited mobility as a key benefit, but they also expressed several security concerns, including data and software security.

Tablets in the workplace are good for business, increasing mobility and productivity, while getting a favourable reception from employees.

This is the gist of Dell's 2014 International Tablet online survey, which polled 1,169 IT Decision Makers (ITDMs) across 10 countries, namely US, UK, India, Japan, China, Brazil, France, Russia, Saudi Arabia and South Africa. According to its media statement, the purpose of the study was to gain insight and feedback from the ITDMs in these countries regarding tablet usage in the workplace.

The survey revealed that tablets are a standard part of the IT offering. At least nine in 10 ITDMs reported that if it isn't already part of their company's IT offering, tablet adoption is either under evaluation, or employees are allowed to use their own tablet. More than half in Russia, India, China, and US allow employees to use tablets purchased with their own money, while at least half in China, US and India allow employees to use their own tablets purchased with the help of company funds.

Additionally, tablets are generally viewed favourably by employees. This is true for the majority of the polled ITDMs, who said that they received feedback from their employees that they are in favour of the idea of tablet deployment in the workplace, regardless of whether the company is already offering tablets as a standard offering.  

Another key finding of the survey is that tablet adoption has helped to boost productivity. In France, majority of ITDMs estimated a productivity increase of at least 10 percent; while in India and Brazil, they estimated a figure of at least a 25 percent increase. The polled ITDMs commented that tablets have made it easier to work while traveling, enabled better customer service, provided faster or more convenient access to information while out in the office or in the field, and allowed real-time entry of information to reduce duplicated work.

Lastly, the ITDMs across all countries felt that tablets have either met, or exceeded the expectations their company had for them. As such, they said that they intend to deploy more tablets in their workplace in the future.  

Security remains a key concern

For ITDMs whose company is not deploying the usage of tablets in the workplace, they cited data security or other security concerns such as device loss or theft, as reasons for not jumping on the enterprise mobility trend.

Data security is cited as a key concern in UK and Russia. As for Brazil and Saudi Arabia, insufficient storage capacity topped their list of concerns, whereas in South Africa, they are more concerned about the risk of loss or damage.

The loss of devices leading to data loss is also a top security challenge, cited by a majority of ITDMs in nine out of the ten countries, except Saudi Arabia. In addition to device loss, a majority of ITDMs in the US, India, Japan, China, and South Africa also consider threats, breaches of company policies, and compliance and regulatory challenges to be a security challenge posed by tablet devices.


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