I love my mother dearly, but she calls and texts me constantly asking for help with her Samsung Galaxy S6 Edge. I don’t always have the time—or the patience, as she’ll tell you—to help. Sometimes, I don’t even know where to start the diagnosis, and when that happens she ends up driving herself to the Verizon Wireless store for another opinion.
This is Samsung launch a “help” app of sorts for its devices called Samsung+ made me so curious. Samsung’s phones are the most popular Android devices in the U.S., so it makes sense that the company would develop something specifically catered to helping those customers. I wanted to make sure it wasn’t just another piece of bloatware, so I tried it out for myself to see if it was something I should introduce to my mom.
It’s simple to use
Setting up Samsung+ is easy, though you’ll get more perks if you register your devices online.
All you need to get started with Samsung+ is the login details to your Samsung account. The app itself features a nicely laid out interface, though it’s not in keeping with the Material Design standards. The main page showcases the latest “articles” to help you discover something new about your device and quick links to customer support and promotions. The hamburger menu also features a Favorite tab you can pin articles to.
I like that Samsung+ is easy to use, though there’s a bit of redundancy in the app so that you don’t miss where the Support pages are.
There are three tiers to Samsung’s customer support center: Silver, Gold, and Platinum. The base model will get you access to product workshops and video chat help, while the Gold program offers access to “Sneak Peek” events for future devices. The Platinum service gets you something called “pampered…Personal Concierge attention” and the waived fees for replacement devices. Your eligibility for each tier is determined by how many devices you’ve registered. Despite my status as a reviewer of products, I’m only a Gold-level member, but I hardly ever register a device. If you’re truly a diehard Samsung customer, you’ll likely reach Platinum in no time.
If you have a problem, Samsung bundles in all of its device walkthroughs and FAQs into this app.
Samsung+ offers instant access to help articles for common problems. You can peruse through various help topics, search for something specifically, or tap around for a bit more functionality. For instance, I found a battery optimization tool I could have pointed my mom to when she was complaining of short battery life with her S6 Edge. There’s also a device scanner that analyzes how secure your device is and an Active Help widget that follows you around the interface and offers immediate access to Samsung+’s support services.
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