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Receptionist review: App replaces your human receptionist with an iPad

Jeffery Battersby | Dec. 11, 2013
There's a trend in business towards no longer using a full-time receptionist to meet visitors to an office. TextUS.biz's Receptionist allows you to use an iPad, instead.

Upon receiving the message via SMS or email the contact can respond via SMS or predefined email message and the Receptionist app will display the contact's response on the iPad's screen. At check in the Receptionist app keeps log info on who has checked in and captures an image of the client if you've set the app up to do so.

Overall I found Receptionist to be an excellent option for reception-less offices, although I did find that going back to change settings, add or remove buttons, or update client information was a bit kludgy. When you're logged into the Receptionist admin site there is no obvious option for changing settings. Instead you have to walk through the same setup process you used when initially creating an account and setting the app up.

I found Receptionist's logging capabilities to be quite good although, because you only have an option for exporting data in a CSV format, it's not possible to export the images captured when clients check in.

Bottom line
TextUs.biz's Receptionist app offers an excellent alternative for receiving clients into your business and notifying your employees of their arrival. While I'd like to see better tools for exporting log data and updating configuration information, as a point of contact tool it does an amazing job. If you're working in a receptionist-free office, Receptionist will more than fill your needs.

 

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