Seventy-two percent of employees in Singapore now use personal computing devices in the workplace, according to findings of a global survey by global business technology solutions and managed services provider Avanade.
Survey of about 600 C-level executives and IT decision-makers in 19 countries indicate that more enterprises in Singapore are now using consumer technologies and this has changed the way business is done.
Eighty-four percent of Singapore companies surveyed said majority of their employees use smartphones for reading email, online documents and other basic work tasks.
Sixty-four percent of the respondents in the city said that the majority of employees are using tablets for basic work functions. About 68 percent use tablets for advanced businesses function such as data analysis, CRM, project management and content creation.
"The nature of work and how business gets done is going through a transformation. Consumer technologies in the workplace are a significant catalyst for this transformation, especially in Singapore where we're already seeing employees using smartphones and tablets for both basic and advanced business functions," said Kevin Wo, vice president, Avanade Singapore.
Redesigning how work gets done
Companies that want to be ahead of the competitors are redesigning how work gets done and 92 percent of the companies in Singapore said they have changed at least one business process, according to the survey conducted between 20 August and 13 September 2012.
Changes in business processes in IT management, sales and marketing, HR and customer services have enabled these companies to keep pace with emerging work trends such as using mobile and consumer technologies at the workplace.
Thirty-six percent of companies in Singapore have changed at least four business processes to leverage available consumer technologies at work.
"Executives are capitalising on the opportunity these technologies offer by adjusting business processes and updating policies with measurable results in areas such as customer service, profitable growth, happier employees and bringing new products and services to market faster," added Wo.
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