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Microsoft reveals what went wrong and right on Windows Phone 7 update

John Cox | Feb. 28, 2011
Two days after it Windows Phone 7 users began reporting problems due to a "relatively small" firmware update, Microsoft has revealed some of the causes for what went wrong, and right, in the process. Samsung phone users have to wait a bit longer.

Stroh acknowledges the human pain of technical problems. "Of course, when it's your phone that's having a problem — or you're the one waiting — it's still aggravating."

He assures readers that "we're committed to learning from our first update and improving the process. We know we have work to do, and we won't be satisfied until you are."

Ironically, when Stroh announced the original update on the same blog on Monday, he explained that this "relatively small" update "is designed to improve the software update process itself."

Microsoft is still planning a feature-laden firmware update, adding capabilities like copy & paste, within a few weeks, perhaps starting in early March. 

Microsoft has created a description for Windows Phone users on how to "Make room on my computer for phone updates." 

And there's now a trouble-shooting guide for firmware updates.

Users continue to help out at the Microsoft Answers' Windows Phone 7 Forums.


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