Apples faithful may be disappointed with the iPhone 3GSs apparent failure to move the smartphone goalposts, but the refinement of the device through continual software platform evolution remains a key differentiator that others should emulate where possible.
The iPhones real beauty is its ability to refresh itself
Apples latest iPhone offered few surprises to those familiar with the iPhone SDK 3.0 new features are, after all, ultimately constrained by the capabilities of the devices software. While this might disappoint Apples devoted followers, underlying this gradual evolution is Apples key contribution to the smartphone space namely proving the value of firmware upgrades to refresh its devices, whether the new iPhone 3GS, its predecessors or its iPod Touch cousins.
While mobile software management and firmware upgrades (over the air or otherwise) have long been touted as potentially valuable tools for operators and manufacturers, they wont typically work well across a broad portfolio of devices too many variations make the creation and distribution of updates hard to manage.
Apple broke this impasse by effectively limiting its device platform to a single variant. While this has the effect of limiting hardware innovation (all iterations of the iPhone are, barring core phone functions, similar), the payback has been the ability to gradually evolve the device through software, while relying on a proven and still a benchmark hardware design.
For consumers, the end result is a device that improves over time and isnt rendered redundant by the next update or uber device from a rival. The opening up of the device to third-party applications is the most visible evidence of this (spawning the billion-plus downloads to date) but the smaller improvements havent hurt either. Browser tweaks, touch-screen sensitivity and many other features have all notably improved the device since its first iteration, without having to change the physical device itself. Increased stickiness between Apple and the consumer is the end result.
Its no surprise to see Google following suit with Android. Indeed, the recent 1.5 cupcake release (over the air, to boot) has had similar benefits, and from a lower starting point. This has considerably improved the user experience of the HTC / T-Mobile G1, helping build confidence between buyer and vendor.
Others are also recognising the benefits of such refreshes. Nokias 5800 touch-screen phone received a similar upgrade, albeit user initiated. RIM also provides updates for more recent devices, although the upgrade process via a PC is both clunky and nerve-wracking. And there will be more.
True smartness lies in active management of the experience, not the OS
The risk is in operators and makers of mainstream devices attempting to follow suit. As we said above, this is a difficult process to manage and variety, in devices, is absolutely not the spice of life in this instance.
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