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How to report problems in iOS 6's Maps

Dan Moren | Sept. 26, 2012
iOS 6's Maps don't currently quite have the same breadth of information as its Google-powered predecessor, if I may be permitted to indulge in a bit of understatement. But, as Apple itself pointed out, the system is in part crowdsourced--"the more people use it, the better it will get," the company told us last week.

iOS 6's Maps doesn't currently quite have the same breadth of information as its Google-powered predecessor, if I may be permitted to indulge in a bit of understatement. But, as Apple itself pointed out, the system is in part crowdsourced--"the more people use it, the better it will get," the company told us last week.

So, instead of just bellyaching over Maps's shortcomings, how can you help improve the quality of information? Easy: Report problems to Apple as you encounter them. It only takes a little longer than composing a 140-character complaint, and it's an investment in a better Maps in the future.

There are two ways to report problems, depending on what kind of issues you encounter, so the first step is to determine is what kind of information you're correcting. You can report problems with Maps's search and directions features; in addition, you can also correct information about specific locations you find in Maps. Here's how.

Where, oh where, can my location be?

If it's the former you're after--i.e., a place you're looking for isn't showing up, search isn't showing the right results, or directions are giving you an issue--then tap on the page curl in the bottom right corner of Maps to reveal the app's options.

Nestled away in the top right corner you'll see a tiny Report a Problem link. Tap on this and you'll open up a world of options.

On the following screen, you'll be given a list of five possible issues to choose from. Choose the one that best describes your problem and tap Next; if you're not sure exactly which one you're looking for, I've broken them out below.

Search results are incorrect: If you made a search that didn't show what you expected--for example, as per the example in my iOS 6 review, if you search for Mount Everest and don't get the world's tallest mountain--then this might be what you're looking for. Maps will show you a list of your last three searches; select the one that gave you problems and tap Next. The next screen contains a Comments field; enter a brief description of the problem you encountered, and tap Send.

Street or other label is incorrect: If some of the text on the map doesn't accurately describe the location or contains an error--say a typo identifying your street as a "road"--this is the option to choose. You'll be presented with a map and asked to tap the misidentified feature; do so, and tap Next to get a text field where you can propose a correction and send it to Apple.

Location is missing: You know that place exists, but Maps just isn't showing it. Choose this option and you'll be asked to place a pin on the map where the missing feature is; then tap Next. (Apple could make this a tad easier by letting you specify a location, or even your current location). You'll be asked to enter the information on the location, including name, address, phone number, hours, website, and category (Apple provides its own built-in category options).

 

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