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Google to begin contacting customers about in-app refunds

Grant Gross | Dec. 8, 2014
Google will soon begin to contact customers who made in-app purchases on Android devices about potential refunds under a settlement of an unfair billing complaint by the U.S. Federal Trade Commission.

In mid- to late 2012, Google began presenting a pop-up box that asked for the account holder's password before billing in-app charges, the FTC said. But the new pop-up did not contain other information about the charge, and Google did not inform consumers that entering the password opened up a 30-minute window allowing repeated in-app purchases, the agency said.

 

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