Uber drivers are not happy. Credit: stopuber.com
Take a bus, take a train, take a cab -- just don't take Uber.
The app-based ridesharing service has a dismal record of price gouging, questionable driver screening and bullying business tactics. It even threatened a reporter who dared to criticize the company. Uber simply doesn't deserve your business.
Uber has received a lot of bad press lately, and it's time for consumers to step up. If you think the company's actions stink, you can do more than just refuse to use the service. Take an extra step and delete the Uber app from your smartphone. If enough people remove the app, the company might actually notice and do something to clean up its act.
Here are specifics on those reasons to delete Uber.
Price Gouging. When demand for the service spikes, Uber raises its prices under the assumption that it will encourage more drivers to take to the streets and thus level out supply and demand. That might be acceptable if the price increases were modest, but during a blizzard in New York last winter, riders were hit with fares in the hundreds of dollars for relatively short rides. Uber users in other cities are currently reporting similar episodes.
Bullying Tactics: Competition is a good thing, but Uber went way over the line in its campaign to defeat Lyft, its major rival. Uber aggressively poached Lyft drivers, sabotaged its fund-raising efforts, and requested and then canceled more than 5,000 rides to disrupt Lyft's service.
Over-the-Top Threats: Uber exec Emil Michael, thinking he was off the record, blithely mentioned plans to spend about a million dollars on a team of "opposition researchers" to dig up dirt on journalists who write anything negative about the company. He also said it might be a good idea to check out the private life of a female columnist.
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