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FAIL: Samsung Galaxy Note 5 S-Pen -- RTFM, you're inserting it wrong

Richi Jennings | Aug. 27, 2015
Pen is stuck? You should have Read The <em>Fine</em> Manual

So what did Dom Esposito do? He took the device apart, of course! And he has "one or two" dire warnings for us:

Please don't do this. It's not a fun experiment and you will likely ruin your $800+ smartphone...it's not fixable. Seriously. Just don't do it. ... JUST DON'T STICK THE DAMN PEN IN BACKWARDS. Are we clear? 
...
Inside of the Galaxy Note 5, there's a small little plastic lever...that lines up with two little notches...on either side of the S Pen which holds it in place [but] sticking the S Pen in backwards will cause the top end of the pen's "clicky side" to get caught behind [the] lever. ... Your only option is to perform a delicate wiggling act to [get it] out. ... It's really tough. 
...
[But] Pulling out the S Pen out at this point will likely damage [another] lever. ... It's plastic and housed inside of a component that's soldered to the main board [and] would be very difficult to fix. ... Once that little lever is broken, there's no restoring the S Pen detection functionality. ... Once it is broken, you're essentially screwed [as it will] kill the Screen-off memo feature. ... You'll also lose the automatic Air Command menu. 
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Avoid doing this at all costs. Don't even test it. ... Please don't try this. It doesn't end well.  

Meanwhile, a dismissive Meeze Tha Dabber voices the voice of experience:

Three Notes and I've never attempted to insert it the wrong way. Even if I tried I don't see how I wouldn't notice. It's slides in butter smooth. 
...
Don't see how it's Samsung's fault. It's user error.  

Update: Paula Vasan offers a quick history lesson:

A single comment instructing customers to read the manual may not be sufficient to quell a potential Internet-fueled backlash. ... The issue, meanwhile, also mirrors an incident Apple faced known as "antennagate." 
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Apple's own controversy erupted shortly after the company released the iPhone 4 in June 2010. Consumers started noticing a problem with reception when they gripped the phone around the lower left-hand corner of the device. 
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After three weeks of being on the market, then-CEO Steve Jobs...acknowledged the problem...by telling consumers the best way to fix the issue was to hold the phone differently. 
...
Eventually, Apple offered to let people return the phone for a full refund and eventually handed out free cases...at an estimated cost of about $200 million. ... The onus now is on Samsung to respond to the situation and fix it.  

 

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