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Enterprise smartwatch use is catching on

Matt Hamblen | May 17, 2017
Cincinnati airport janitors use smartwatches to get notified when a restroom needs cleaning.

Jitesh Ubrani, an analyst at IDC, said the Samsung restaurant trial is somewhat similar to what Apple has done with the Apple Watch and Resy, a reservation system, in a trial at a New York restaurant.

However, Ubrani said the airport restroom trial is taking smartwatches a little further by adding a kind of game experience for janitors to compete to clean a restroom first, providing them an incentive and promoting usage.

"More interesting to me is the use of sensors in the restrooms," Ubrani added. "I'm glad to see Samsung is using the watch as part of a larger wireless ecosystem."

"Samsung is also doing a great job at device manageability and security with the use of their Knox platform" in connection with the smartwatch trials, Ubrani added.

Samsung believes enterprises of all types will want to digitally record routine tasks like the time taken to serve a customer to improve overall performance. Having that data recorded automatically with an easy-to-use wearable will help smartwatch adoption in the enterprise.

Samsung also provides geo-fencing capabilities to the watches, meaning that if a worker walks off the job with the smartwatch it can be set to quit functioning entirely. Also, other smartwatch apps can be disabled so that workers focus on the Taskwatch app exclusively.

While smartwatches took a while to catch on, there is promise for enterprise usage. "In conversations with CIOs, I've seen interest in smartwatches accelerate a little bit," Saini said. "People in business are getting excited about the potential with access to real-time analytics."


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