Amazon also has a solid support operation for its Kindle products. The one time I had an issue with mine, I got help in minutes late on a Sunday evening (for free), and the tech walked me through a fix in no time.
ACSI also looks broadly across many categories, and not surprisingly, the industries that received the worst consumer satisfaction reviews are ISPs, carriers, pay TV providers and the postal service.
The organization's most recent survey is based on 2,946 interviews, but ACSI says it draws those respondents from a pool of about 70,000 consumers, and it watches 300 companies in 43 industries and 10 economic sectors.
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