Xchanging Singapore is the first company in the republic to achieve Level 5 for version 1.3 of the Capability Maturity Model Integration (CMMI) framework for Services, which is the highest possible rating within this industry benchmark, according to the company.
CMMI is a process improvement appraisal programme for organisations, administered by the CMMI Institute in the United States. An appraisal at maturity level 5 indicates that the organisation is performing at an "optimised" level, meaning that continual improvements are being made to processes, based on a quantitative understanding of business objectives and performance needs.
This achievement highlights the business process, procurement and technology service provider's capability in delivering application maintenance, support and engineering services to customers from its global delivery centres in India and Singapore.
"Xchanging focuses on continuous improvement and this is reflected in our leadership in technology, implementation, operations and quality standards. Our drive for excellence is especially important in a country like Singapore, where customers are dynamic, fast-paced and demand real-time value and services. As the key regional hub for Xchanging, we are committed to meeting our customers' evolving business needs," said Faisal Rafi, Managing Director of Xchanging Singapore.
"Achieving the CMMI-SVC Ver 1.3, Level 5 milestone enables us as a technology partner to perfect our processes and approach business innovatively - both imperative in delivering quality services to our customers quickly and cost-effectively," he added.
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