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Why service providers are taking the slow approach to digital business transformation

By James Henderson | July 7, 2016
Service providers need to tune in to stay relevant.

“These digital business models are at least emerging,” he said.

Going forward, Molony believes that cooperation between service providers over industry standards and B2B service management is necessary to drive the formulation of industry-relevant digital services, but this will prove difficult for some suppliers.

“BT’s contract with Gallerie Commerciali Italia, which will provide the shopping mall landlord with Wi-Fi–based ICT infrastructure to support retail data analytics, is an example of a vertical services application we think will resonate,” he explained.

“The same goes for Telstra’s new mining services unit, which uses industry expertise gained from its acquisition of network design and consulting business CBO Telecommunications.

"In the meantime, some multinational corporations, including Daimler (Moovel), GE (Predix), and Samsung (Tizen), are planning or building their own digital platforms for their own supply chain–based business transformation purposes.

“Service providers need to tune into these, too, to stay relevant.”


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