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Voice phishing campaign hits customers at dozens of banks

Lucian Constantin | May 2, 2014
Cybercriminals used a combination of SMS and voice phishing techniques to obtain debit card details from bank customers.

The PhishLabs blog post includes recommendations for both financial institutions and mobile carriers. These include: making sure CVV1/CVC1 is encoded on cards and validated by payment processors; always calling customers from a phone number that's printed on the back of the card; working with telecom companies to understand their technical and anti-fraud procedures; training customer support personnel to handle vishing reports and putting a response plan in place that involves customer notification.


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