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Virgin Australia succumbs to Sabre system outage

Hamish Barwick | Aug. 6, 2013
Airline manually checking in customers on domestic, international flights.

Virgin Australia has confirmed that its Sabre booking and check-in system is currently experiencing an outage due to a global issue with Sabre.

According to the company, the outage has affected other airlines around the world which use the system.

A Virgin Australia spokeswoman told Computerworld Australia that it is using a manual check-in process for all domestic and international flights.

"As a result, the check-in process may take longer than usual and there may be some delays to flights," she said.

"We apologise for any inconvenience and we are working with Sabre to resolve the issue as soon as possible."

She added that customers can check their flight status on the airline's website.

Virgin Australia implemented the Sabre system in January 2013 as a replacement for the Navitaire check-in offering which crashed in November 2012.

However, problems with the system lead to some Computerworld Australia readers commenting that flights were delayed by over an hour and that their bookings could not be found in Virgin Australia's kiosk system.


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