Which U.S. cell phone service is the best when it comes to what you really use a phone for these days — data? Which gives you the most widespread and reliable access to its data network, fast upload and download speeds, the most bang for your buck?
We set out to discover all that, and more, by turning to the experts — you and other Computerworld readers. We conducted a six-week-long online survey asking smartphone users to rate their mobile Internet service provider in a variety of categories: average upload speeds, average download speeds, availability of connection, reliability of connection, performance relative to cost, technical support, selection of phone models and customer service/billing.
For each category, respondents were given five choices: very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied and very dissatisfied. We tallied the results from our 820 respondents and came up with the winners ... and the losers.
The vast majority of our survey respondents, 93%, use one of the "big four" U.S. cellular service carriers: 37% use Verizon Wireless, 32% use AT&T, 14% use Sprint and 10% use T-Mobile, and those are the providers we've rated in this story. We did, however, include all survey responses when discussing overall satisfaction results, mobile data use and other general statistics.
We asked other questions as well, about how often people use mobile data networks and for what, why they chose their mobile service provider, how much they pay monthly and more. Based on all the results, we've come up with a snapshot of mobile data use and satisfaction today.
We found, for example, that contrary to what you might think, people are generally satisfied with their data networks, with two-thirds saying they were either satisfied or very satisfied. We also found that only about a third of respondents use a mobile data network to stay connected via social media, and network coverage was the main reason people chose their current carrier.
We've discovered a lot more as well. Read on to find it all out.
What you think about mobile data service
Before we take an in-depth look at the winners and losers for mobile data service providers, let's see how, as a group, they rated with customers. From all the griping people like to do about mobile service providers, you'd expect that few users are really happy with them — but people on the whole gave them solidly good ratings.
Editor's note: For the sake of readability, in the story text below we've combined the "very satisfied" and "satisfied" responses into a single "satisfied" percentage, and we've likewise combined the "dissatisfied" and "very dissatisfied" responses into a single "dissatisfied" percentage. The accompanying charts show the full percentage breakdowns.
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