The Executive Centre has leveraged Ruckus Wireless to improve its customer retention by meeting clients' increasing demand for wireless internet.
The Executive Centre is a premium serviced office provider in 20 cities including Singapore, Hong Kong, Beijing, Jakarta, Mumbai, Seoul and Sydney. Their clients are given access to fully furnished and fully-equipped workplaces, prestigious addresses, plentiful meeting rooms and a variety of local business support services.
Previously, the centre provided wired connectivity, using Wi-Fi as a secondary network. However, they met with increased demand for wireless internet due to the increasing use of mobile devices and high definition media such as online conferences in the offices. "With our previous wireless systems, there was a lack of throughput, coverage was insufficient, and the limited control and management on the network caused congestion issues," Jason Wong, chief technology officer of The Executive Centre, shared with CIO Asia.
To counter this, the company decided to implement a new Wi-Fi infrastructure, consisting of more than 170 Ruckus ZoneFlex R710 802.11ac Wave 2 access points and a central management platform, using a cluster of Ruckus SmartZone controllers.
The deployment was done entirely by The Executive Centre's in-house team. "[Since our team] had the necessary technical skills, we didn't face any technical issues and didn't have to use an outside vendor to help set things up," Wong said.
He added that the new Wi-Fi infrastructure has enabled his company to extend the coverage of its Wi-Fi network for clients, provide a faster internet as they are now on a Gigabit class wireless infrastructure, and support more users per centre. Besides that, The Executive Centre is now able to use another centre's Ruckus Wi-Fi network as a backup. "For example, if I have 100 users in site 1 and another 100 users in site 2, if site 1 goes down, I can fall back to site 2 so that site 2 supports 200 users," Wong explained.
To maintain high level of client satisfaction, The Executive Centre plans to replace the aged wireless facilities in their existing centres with Ruckus Wireless systems. "We have implemented the R710 (Wave 2 Technology) and are looking forward to install R720 upon availability," Wong claimed.
"Wi-Fi has become a necessity for businesses and users at any serviced offices would expect to connect to the worldwide web safely, at an optimal speed, and throughout the premises," said Linda Hui, managing director, Hong Kong & Taiwan, Ruckus Wireless. "We are glad that The Executive Centre plans to deploy our upcoming R720 solutions in their offices. The ZoneFlex R720 is a new dual-band concurrent 4x4 802.11ac Wave 2 Access Point capable of 160 MHz and 80+80 MHz channelization, designed for high density indoor applications."
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