Telstra, Australia's leading telecommunications provider, has deployed MATRIXX and its Convergent Charging solution, MATRIXX Software announced today.
The solution will deliver real-time mobile data usage alerts to millions of Telstra customers, the software company said in its statement.
MATRIXX Convergent Charging enables service providers to deploy a single real-time platform for rating, balance management and charging across all access networks, services, devices and payment methods.
According to the vendor, Telstra selected MATRIXX to enable the business to move to real-time data rating and notifications. Scott McGibbony, Director of Mass Market Mobility at Telstra said the MATRIXX capabilities ensure Telstra can better protect customers from surprise data charges as Australians adopt high-speed 4G services.
Bill shock can be a real frustration for customers. "We have worked with MATRIXX to take the worry out of using mobile data by offering our customers market-leading data usage SMS alerts that arrive in real time when they have used 50 percent, 85 percent and 100 percent of their monthly data allowance" said McGibbony.
Dave Labuda, Founder, CEO and CTO, MATRIXX Software, said, "The platform has enabled Telstra to provide a step-change in user experience for subscribers in terms of ability to control their mobile data usage, avoid excess charges and data usage queries, and will provide other new capabilities for Telstra in the future."
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