There are large turn-key projects, too. The services companies, more than ever, are investing in IT to roll out large, highly-complex, multi-location projects. As new players enter this space, they are opening up opportunities for green field projects as well. Forrester's Bahl says that future investments in this sector will be made towards technologies that improve customer experience and services.
"You will see a lot of action around mobility, analytics, BI, productivity tools, and technologies that deliver a superior customer experience. That's where the companies in this market are going to throw themselves at in the coming days," he says.
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