Facebook: Summer doldrums
While everyone likes to have some summer downtime, that doesn't really work if you're a social network giant like Facebook that millions of people (and by people we're including advertisers) count on. But Facebook's network was up and down all summer, with big outages in May, June, August and September. The outages were caused by various issues, with September's the result of "an error while making an infrastructure configuration change..." Faceback faced up to the problem: "We apologize for the inconvenience and will thoroughly investigate this issue so we can learn from it and ensure that Facebook is there when people need it."
Microsoft: Earns praise
Microsoft has taken its share of slams in the past for unsatisfactory operating system software and obligatory cloud outages, but this past summer the company earned praise from customers for what they described as a "refreshingly direct" explanation of why the cloud-based Visual Studio Online offering went offline in some regions during mid-August. Corporate VP Brian Harry actually acknowledged sloppiness on Microsoft's part.
Google & Verizon: Chromebook crisis
Computerworld reported in June that Google was giving Chromebook customers a $150 credit after acknowledging that data plans for the LTE Chromebook Pixel were being cut off prematurely. Verizon had turned off the 100MB per month fire hose halfway through the two-year contract, leaving Google to do the right thing even though "the issue is outside of our control." Verizon apologized for the problem and said it was looking to solve the problem for customers whose service was cut off early.
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