Photo credits to SMRT
SMRT has partnered with NUS Enterprise to hold Singapore's first commuter experience Hackathon over the last weekend of August 29 to 31, 2014.
Called the "NUS-SMRT Commuthon", it was organised as part of SMRT's efforts to enhance operational performance and customer experience, said the transport operator in a media statement released yesterday (September 2, 2014).
A panel of eight judges, comprising senior experts from SMRT and NUS, selected five winning solutions that showed the most potential in creating a more positive travel experience through innovation and technology.
The winning entries in the Trains Category include Your Move, a mobile app that uses rewards and gamification to influence commuters to move to the centre of train carriages, and Urbanite, a decision-making mobile app that provides commuters real-time, travel-related data to help them better plan their routes.
In the Buses Category, bus dispatch scheduler RideWithMe uses crowdsourcing to solve long waiting times, overcrowding, inaccurate bus arrival times and navigation difficulties for buses.
Mobile app BetterUs won in the Taxis Category. The app provides real-time matching of supply and demand by getting commuters to indicate their location on a map so that taxi drivers can find commuters easily while reducing time idling or plying the roads.
Lastly, taxi receipt management system Tapidata won the Open Category. This system allows taxi commuters to receive digital e-receipts on their NFC-enabled mobile phones, which they can easily forward to their supervisors for endorsement through an online web portal.
Each of the winning teams won a S$500 cash prize and the opportunity to further develop their projects by tapping on a S$120,000 fund provided by SMRT. In addition, NUS Enterprise will offer guidance from mentors, access to validation workshops and hot-desking support.
"The hallmark of service excellence does not stop with strong service delivery but in working with engaged commuters to enhance the overall travel experience. This is a first for the transport industry in Singapore, and we are excited to work with NUS Enterprise to provide a new and meaningful platform for public engagement. SMRT will be funding some of these innovations and we look forward to launching these in our network in the near future," said Lee Ling Wee, Managing Director, SMRT Trains.
"Technology is a key enabler in raising operational performance and customer experience standards, and we are confident these new solutions will work very well alongside our own initiatives to improve customer service touch-points and enhance the overall travel experience for all our commuters," he added.
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