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Singtel to waive local mobile data charges on May 1

Zafirah Salim | April 29, 2015
This follows a disruption of its mobile data services on Apr 22, the telco announced on Facebook last Friday.

Singtel will be waiving local mobile data charges on May 1, following a disruption of its mobile data services which took place on April 22, the telco announced on its Facebook page last Friday.

Singtel's CEO of Consumer Singapore, Yuen Kuan Moon, wrote: "We thank our customers for their patience and understanding during the mobile data service incident on Wednesday 22nd April. We will waive local mobile data charges for all our postpaid customers on Friday May 1st 2015. We sincerely apologise for any inconvenience caused."

On April 22, some of Singtel subscribers experienced downtime of 3G and 4G mobile data services for hours after lunchtime. The service was only fully restored at 5.30pm.

Singtel said on Friday evening that the cause of this mobile data service incident has been attributed to a software fault.

"Service has resumed to normal levels with the use of an interim solution. We are closely monitoring our network and working with our vendor to resolve the fault within the next few days. We thank our customers for their patience and understanding," said a Singtel spokesperson.

 

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