The Media Development Authority of Singapore (MDA) has imposed a financial penalty of S$9,000 on SingNet Pte Ltd for a Singtel TV disruption that took place early this year.
Dated February 3, 2015, the disruption started at around 10pm and lasted for nearly two hours, affecting approximately 11,000 Singtel TV subscribers across Singapore. Those affected were unable to boot up their set-top boxes or access on-demand content.
SingNet was first alerted to the service disruption by customers who called their hotline. Investigations revealed that the cause of the problem lies in the hardware failure.
Although SingNet had undertaken remedial actions following the incident to improve the detection system and response time, MDA notes that this is the second time in two years that SingNet has contravened the Quality of Service condition of its Nationwide Subscription Television Service Licence.
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