Fortunately for SMBs, disaster preparedness is closely connected with their adoption of strategic IT trends such as virtualisation, cloud computing and mobility. These trends not only provide a means to improve current business processes and increase efficiency, but can also serve as key components of a disaster preparedness strategy.
3) Please highlight some of the backup challenges that SMEs face in Singapore.
Let's take the Symantec's 2012 Backup and Recovery Flash Poll as an indicator. While the results are global, the survey findings are similar to the challenges that Singapore SMBs are facing.
According to the poll, one of the biggest backup and recovery challenges that businesses face is the fact that these processes are so time-consuming. This is clearly an issue that has potential for improvement by vendors. In fact, the majority of organisations would change vendors if it meant doubling the speed of backups.
The complexity of backups is another issue. Respondents reported that they are understaffed and have too many backup tools to manage. To handle virtual, physical and remote office environments, the average enterprise has 22 staff members dedicated to backup and recovery functions, but they say they would need to increase staff count. Twenty-eight percent say they use too many tools when backing up their systems.
In addition, enterprises use an average of four backup solutions to protect physical systems, and three to back up virtual systems. Nearly half (42 percent) are using native tools within applications, which will decline within 12 months. Clearly, making backup and recovery processes simpler and faster would reduce necessary manpower and solve complexity issues.
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