Thus we have essentially two sources of tension within the financial service institution typically the back and middle office would try and keep a process relatively simple while the front office in its attempt to differentiate from competition would often (not necessarily though) have to make the system more complex.
Lets discuss more next week on back office innovation how simplicity could be the new success mantra.
Raja Venkateswar is an engineer from one of Indias leading engineering institutions (IT-BHU) and has spent the bulk of his 19-year career working in, consulting for and developing IT/BPO/KPO solutions for the financial services industry. He is now based in Australia and works with 3i-Infotech (www.3i-infotech.com)a leading software solution, products and services provideras country manager (Australia & New Zealand and head of IT services and solutions Asia Pacific). He can be reached on Venkateswar.firstname.lastname@example.org or email@example.com
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