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ServiceMaster goes digital to stave off Amazon.com

Clint Boulton | July 20, 2017
The home service giant has tapped digital dispatching to connect technicians with homeowners and has embraced agile as part of a broad digital transformation to deliver software faster.

One thing he is certain of is that there is no "done" in ServiceMaster's digital transformation — not with Amazon.com and other ecommerce providers waiting in the wings. Amazon.com is ramping up its Amazon Home Services unit to include a Geek Squad-like home device set-up service. "They’re nipping at our heels and they have a massive amount of resources and we have to try to get there first,” Smith says.

 

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