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Seattle Seahawks score with line-busting mobile POS systems

Stephanie Overby | Dec. 16, 2013
Major sporting events have one thing in common: long lines everywhere. For the Seattle Seahawks, those lines at its souvenir shop were costing it game-day revenue. The team's IT specialist architected a winning game plan that starred a mobile point-of-sale system that kept the lines moving.

Pro Shop employees received training in how to use the handhelds. But "It's all iOS. It's not a hard system to learn and everyone is so savvy," says Johnson. "Two or three clicks and you're done."

The Seahawks opted to use the mobile devices for credit card sales only. "IT could take cash, but as a line-buster it's quicker to run a credit card. And the staff doesn't have to carry cash on them."

Mobile POS Wins Away From Home Field

Pro Shop employees can also take the handheld devices to man gear kiosks at offsite Seahawks events, like a charity function or a fan appreciation gathering. If there's Wi-Fi or My-Fi, they work just as they do at the stadium. And it's a simpler setup than lugging around a laptop, cash drawer and printer. They can take the handheld and a Bluetooth receipt printer that clips on to a pocket or belt, and they're in business.

Johnson says he is considering expanding the mobile POS systems to the Seahawks Pro Shop downtown as well.

There are no plans for a mobile POS options for food and drink vendors, since they operate independently and have their own systems. And the team is yet to find an app that will help with those long restroom lines.

 

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