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Savings that telecom expense management providers miss

Theresa Knutson, Julie Gardner and Janis Stephens, TechCaliber | Aug. 28, 2015
TEM services perform basic checks, but it’s not practical for them to pursue the forensic analysis necessary to catch the billing errors outlined here.

Best practice is to take into account all aspects of the TEM’s performance—both positive and negative -- so you don’t reward your TEM provider if a third party review of their performance identifies missed billing errors.  

As W. Edwards Deming famously said, “you can expect what you inspect.”   It’s a good motto for Contract Compliance and Optimization.


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