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Samsung’s Galaxy Note7 from hell

Matt Hamblen | Oct. 13, 2016
The problem (probably) isn’t just the batteries, but it would help if Samsung talked

Park is a good authority, since he had access to documents from the Korean Agency for Technology and Standards that referred to Samsung's initial concerns with the Samsung SDI batteries.

Park and others have indicated that there is probably a complex reason for the fires. They have pointed to the numerous complex features jammed into the Note7, with its unusual digital pen stylus, that made the phone "uncontrollable."

But an "uncontrollable" explanation makes little sense. What kind of internal complexity could lead to fires -- too much multi-tasking and too much fast processing? A battery unable to take a charge properly and distribute it properly to the processor and display?

It's important to find out, and find out quickly.

The Times also reported that hundreds of engineers testing the Note7 problems at Samsung weren't allowed to share their findings by email because management fears lawsuits. U.S. analysts who cover Samsung have often told me how guarded Samsung can be with information, more so than its smartphone competitors.

The Note7 debacle demands a change in that kind of attitude by Samsung if only in the spirit of good science.

 

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