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Pepper, a humanoid robot, will make first appearance in U.S. businesses this year

Matt Hamblen | Feb. 25, 2016
Robot's creator, Paris-based Aldebaran, said it is in talks with U.S. companies it wouldn’t name

BARCELONA — Pepper the robot is coming to America later this year, first for businesses and later for consumers.

After its debut in July 2014, there are now more than 10,000 Pepper robots in use in other countries, primarily Japan. Some are helping passengers find the right train platform at stations in France, and some greet shoppers at supermarkets in both France and Spain.

A fuller expansion in Europe is planned for 2016, as well as the U.S. introduction, according to officials at the robot's inventor, Aldebaran, based in Paris. Aldebaran is a subsidiary of Softbank Group of Japan. In that country, Softbank has placed Pepper robots inside Softbank Mobile phone stores to greet and assist customers.

Several U.S. companies are considering using Pepper, Aldebaran said, although it wouldn't disclose any names.

The humanoid robot speaks and interprets 20 languages and can even entertain a little, busting a move fairly smoothly to the tune of The Loco-Motion, a pop song from 1962.

Business customers will pay $20,000 for a single Pepper, which includes three years of service. Consumers will pay half as much, but won't get the complete range of business functionality. Already, about 5,000 Japanese families have Pepper robots living inside their homes.

Businesses will be able to write code to customize Pepper's functions, with a software development kit from Aldebaran. Pepper runs Aldebaran's proprietary operating system called Naoqi.

An emotional robot

Julien Seret, vice president of enterprise business for Aldebaran, described Pepper as an "emotional" robot, since it can detect emotions of people it interacts with by using facial, gesture and voice recognition.

Based on a short demonstration at Mobile World Congress, it was clear that Pepper was reacting at appropriate times to visitors when spoken to. Pepper raised its arms to imitate the gestures of people, slightly nodding at times. When asked a direct question, rings around its eyes lit up, a sign it was actively listening.

Pepper also responded to touch with sensors under its white, plastic skin. When patted on its head, Pepper said it felt like a cat.

When it was clear the conversation was over, Pepper said, "No worries, have a wonderful day."

Pepper will also high-five and fist bump, but its gestures and talk can be customized in many ways. At MWC, Pepper was showing off products from SoftBank subsidiary Brightstar, using a tablet on its chest to quickly present pictures of products.

At the end of the presentation, Pepper was programmed to ask a person to take a survey, rating Pepper's overall actions and performance from 1 to 5. After someone took the survey, Pepper revealed how others rated it, as shown on a bar chart on the tablet.

 

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