After IDA announced an imposition of fines on OpenNet, the latter has said it is committed to meet the growing demand for fibre services in Singapore.
OpenNet is responsible for building, managing and operating the world's first nationwide all-optical fibre platform, which is the key foundation of Singapore's Next Gen NBN.
OpenNet also said in a statement that it is working on a number of initiatives that it has proposed to IDA to further improve its service delivery. The proposal includes the introduction of additional installation capacity and conduct of mass home-reached exercise. Details are currently being discussed with the relevant stakeholders.
OpenNet is also in discussion with IDA to implement a fibre hand-over process that involves service providers handing-over a fibre connection when the fibre subscriber switches service providers.
On the fines issues, OpenNet has this to say: "With regards to the fines imposed by IDA, OpenNet acknowledges and is evaluating IDA's decision. OpenNet will continue to focus on improving its service delivery process."
It also gave a sort of justification for the delays in the statement: "The significant delays in provisioning services that began in May and June 2013 was the result of record orders of 23,000 and 31,000 respectively received in those months. The average orders received for the preceding six months were 17,000 a month. This resulted in longer waiting time."
OpenNet said it has completed its roll-out of the nationwide fibre network to existing premises in Singapore in less than five years since it was awarded the NetCo tender.
On 20 November, the Infocomm Development Authority of Singapore (IDA) imposed a total financial penalty of S$750,000 on OpenNet for breaching its Universal Service Obligation from January to June 2013 as well as for breaching its Quality of Service standards.
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