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Novell offers long-term support for Linux

Veronica C. Silva | April 28, 2011
Another three to five years will be provided to customers running Linux server software.

MANILA, PHILIPPINES, 28 APRIL 2011 - Software developer Novell is offering Linux customers a long-term relationship to help them grow their business with Linux sans the hassles.

Novell, which specialises in software that support and bring together the IT infrastructure, said it is expanding its support for the Linux server platform for another three to five years, and at the same time adding support for other computer systems.

Linux, as free software, needs the constant support of a community to help organisations implement them efficiently. Software vendors, such as Novell, are doing their part by lending technical support to Linux users.

"Long Term Service Support Programs are essential to Linux as a leading platform for mission-critical environments," said Richard Jones, managing vice president, Gartner. "They offer the assurance that those workloads can continue to run in a stable and secure environment for a longer period of time, which is a true differentiator in today's ultra-competitive, budget-constrained marketplace."

 Linux server

Novell said it is extending support for its Long Term Service Pack Support (LTSS) program for SUSE Linux Enterprise Server. At the same time, Novell is extending this support for the IBM System Z.

This means Novell is committing to support SUSE Linux Enterprise Server customers for a total of 10 years from the original seven-year support. Novell claimed this is one of the longest support programs in the market.

For the duration of the support period, Novell said it will continue to provide updates, fix bugs and other types of technical support, thus, resulting in lower total cost of ownership.

"The ability to run workloads for an extended time on one service pack helps enterprises mitigate risk by minimising changes to mission-critical workloads, allows more time to migrate to a future release of SUSE Linux Enterprise, and defers the costs associated with updating and testing," Novell said in a press statement.

Service packs

Novell also announced the availability of the SUSE Linux Enterprise 10 Service Pack 4 (SP4), which upgrades the SUSE Linux Enterprise 10. The service pack also supports some of the latest hardware in the market, including Intel's Xeon E7 processor family and AMD's Opteron processors.

Individual service packs for the SUSE Linux Enterprise Service will be extended for a total of five years, or an additional three more years from the usual coverage period of only two years. With this support programme, Novell is giving their customers the option to upgrade to the next service pack at a lower cost. Customers can also choose to skip a service pack and move on to the next release.

"Our customers have made it clear that the long-term support of their Linux platforms is critical to their business," said Markus Rex, senior vice president and general manager, open platform solutions, Novell.


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