Microsoft's newest retail store in downtown Portland, on the day it announced quarterly results which were less than expected.Photo: AP
Microsoft on Thursday reported lower-than-expected quarterly earnings as slow personal computer sales ate into its Windows business and the company took an unexpected $US900 million charge for its inventory of unsold Surface tablets, sending its shares down 5 per cent after hours.
The massive charge underlines the struggles of the world's largest software company, whichlast week announced a deep reorganisation to transform itself into a "devices and services" leader, but is struggling to make mobile devices as attractive as those by Apple or Google.
"That's the biggest miss we've ever seen from Microsoft, the biggest that I could remember," said Brendan Barnicle, an analyst at Pacific Crest Securities. "It looks like everything was weak and that's what we need an explanation on."
Microsoft shares fell 5 per cent in after-hours trading, tumbling from 5-year highs. Before the close, the shares were up 32 per cent this year, beating a 19 per cent rise in the Standard & Poor's 500 index.
Microsoft said the $US900 million charge was related to its Surface RT tablet, the version of its tablet running on ARM Holdings -designed chips. The Surface was meant to challenge Apple's iPad when it was launched alongside Windows 8 in October, but has not sold well.
Earlier this week,Microsoft said it was drastically cutting prices and expanding distribution of the model to entice buyers, reducing the value of Surface devices in its inventory.
"We do know we have to do better, particular in mobile devices," Amy Hood, Microsoft's new chief financial officer, said in a telephone interview. "That's a big reason we made the strategic organisational changes last week."
Microsoft's biggest shake-up in five years, unveiled by chief executive Steve Ballmer last week, creates a single devices unit for the first time at the company, suggesting that it will double down on its so-far unsuccessful move into hardware.
Redmond, Washington-based Microsoft reported fiscal fourth-quarter profit of 59 cents per share, compared with a 6 cents per share loss in the year-ago quarter when it wrote off the cost of a failed acquisition.
Wall Street had expected earnings of 75 cents per share, on average, according to Thomson Reuters I/B/E/S.
Revenue rose 10 per cent to $US19.9 billion, helped by sales of Microsoft's Office suite of applications, but fell short of analysts' average estimate of $US20.7 billion.
The sales of Windows rose slightly, but only because of the inclusion of some deferred revenue, weighed down by an estimated 11 per cent dip in PC sales in the quarter.
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