Building a utility's reputation may take years, but it certainly can be damaged or even destroyed very quickly. Boards of director and senior management are responsible for measuring and monitoring reputational risk and therefore must remain vigilant and active in providing the safeguards to prevent loss of reputation. Assessing and managing the risk effectively and properly are one of the keys to a utility's continued viability and success.
So, as utilities battle unplanned outages, aging infrastructure, compliance, and life safety, security must be part of the dialogue and business continuity conversation going forward.
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