Macau-based telecom service provider CTM has selected Tata Consultancy Services for a multi-year and multi-million agreement for an IT and business transformation project, announced the IT services company today.
Under the agreement, TCS will deploy a new convergent rating and billing system for CTM. Currently CTM uses different billing systems for each of its corresponding telecom service. Different service accounts of CTM customers will be integrated into one comprehensive account and with the new convergent billing and rating system, customers will receive a more rapid response when they inquire and apply for services and be able to manage their services and bills more conveniently.
"CTM selected TCS based on its extensive experience and technical strength in providing IT solutions and services over the years," said Rui Marcelo, Director of Information Technology. "Our new convergent rating and billing system will help transform many of CTM's key business processes, integrating CTM's core business support systems for fixed telephone, mobile and broadband services, thereby enhancing billing system features such as real-time data updates, data backup and disaster recovery capabilities, and ultimately improve customer service experience".
The new convergent rating and billing system is expected to be fully implemented within three years.
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