The 2014 U.N. survey reported an increased emphasis on Open Government Data initiatives and although Kenya has an Open Data platform, it has been struggling with putting data online, given the level of public service corruption and wastage likely to be exposed by such data.
The report cites challenges such as resistance by civil servants, due to fears that e-services mean job cuts, and a public feeling that most people who are not tech-savvy will be shut out from government services.
"There is a lot of education that is needed both within the civil service and the public; we have started with the awareness within the government ministries and we hope to continue the process," added Kyalo.
The U.N. report noted that national income levels were not clear indicators of e-government development, as some countries with lower income levels are making major strides.
"There are many countries that have significantly advanced their e-government despite relatively low national income, just as there are many countries which are lagging behind despite their relatively high income and thereby have good opportunities for future improvement," said the U.N. report.
Kenya has been struggling maintain an international image as the innovation and digital hub in Africa. Kyalo concluded that government services will be major enablers to ICT industry growth.
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