InfiniteCare Technology Solutions Inc. (iTSi), an ICT service provider in the Philippines, has deployed Avaya Engagement Solutions to improve mobility of its business as well as to support its expansion across its seven offices countrywide.
As part of the deployment, iTSi implemented Avaya IP Office Platform to reduce disruptions and downtime on its network. It also deployed Avaya Networking Solutions to enhance its network infrastructure.
Together with IP Office solution, the company also used Avaya one-X Mobile to increase its business mobility by providing employees with technology and productivity-boosting applications. The two solutions were designed to facilitate virtual collaboration and communications. It also comes with Avaya IP Deskphones, which makes for a cost and time efficient way of internal communications and cross-office travel.
In addition to IP Office Platform, iTSi also deployed Avaya's Ethernet Routing Switch 3500 to connect and power end-user devices throughout the office, as well as simplify the provisioning and integration of Avaya IP Deskphones. As a result, iTSi can easily and quickly respond to the growing demands of its customers.
According to Edgar Doctolero, Country Director of Philippines, Avaya, "High mobile penetration driven by affordable smartphones and mobile data plans have created Philippines' hyper-connected society. Businesses now face immense pressures to provide communications and collaboration capabilities agile enough to support today's mobile workforce that allow employees to collaborate and communicate wherever they are and on their device of choice."
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