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IT is the doctor

Paul Glen | March 13, 2015
A good physician has to find out what ails the patient rather than just prescribe what the patient requests. IT needs to behave more like that.

Of course, in many organizations our reputation is exactly the opposite. We are known as the "Department of No." This happens when we attempt to take on the professional role and advise our stakeholders clumsily. Instead of trying to understand what they want to accomplish, we simply explain why they can't have what they want.


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