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IT drives HKBN's quantum leap

Sheila Lam (Computerworld HK) | Feb. 13, 2014
Hong Kong's telecom market boasts high-speed connections and ultra-competitive pricing. Hong Kong Broadband Network (HKBN) relies on IT to keep its edge among such intense competition.

Instead of enforcing restrictions, Ho provides security guidance to ensure the corporate IT environment remains secure. "There are times I encourage the users to hire externally for technologies," he said. "We should work with them as partners to help them accomplish what they need, not worry whether we're using internal or external resources."

Developing and retaining talent
Successful CIOs require strong teams. With a team of 100 IT staff, and additional 20-30 contract staff, HKBN's IT team are split between Hong Kong and Guangzhou.

"Talent development is one of my top priorities," he said. Ho takes advantage of HKBN's various talent-building programs to train and breed internal high performers as upcoming leaders.

Ho introduced incentive programs, including one that specifically recognizes non-managerial staff for innovation and proactive adoption of challenging projects. With a monetary award equivalent to one month's salary, the program aims to recognize the top 10% of his team every six months.

"Over the past year, I learned that as CIO, I need to be a successful businessman, a salesman and a skilled integrator," he said.

Ho said he strives to be a successful businessman by developing business opportunities from the cloud platform, a better salesperson to introduce new strategies and processes, and a skilled integrator through retaining and strengthening talent within his team.


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