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IDA to launch enhanced SingPass on July 5

Zafirah Salim | July 2, 2015
The enhanced SingPass will include an improved user interface, mobile-friendly features and stronger security capabilities, such as 2FA for e-government transactions, particularly for those involving sensitive data.

From 5 July 2015 onwards, Singapore Personal Access (SingPass) users can look forward to an improved user interface, mobile-friendly features and stronger security capabilities with the enhanced system.

Managed by the Infocomm Development Authority of Singapore (IDA), SingPass serves as a gateway to hundreds of e-services offered by more than 60 government agencies.

According to the agency, the enhancements will make it easier and more convenient for users, with clearer instructions and more intuitive account management features, among other improvements. Users can also better navigate the site and complete their tasks efficiently, access their account via mobile, and update their SingPass account easily online.

In addition to improved usability features, security is a critical component to the design of the enhanced system. Users will be able to receive SMS or email notifications for any changes made to their profile, so that they are always updated of their account activities.

They will also go through a secure two-step login process for e-government transactions involving sensitive data, such as financial or health information, or those that require high level of identity assurance. IDA said that these measures can help to ensure that users' personal data is better protected.

It added that more than 100 government e-services will require two-step verification, including commonly-used e-services provided by MOM, CPFB and IRAS.

Some other security measures that have already been rolled out over the years include prompting users to strengthen their passwords every two years, and resetting passwords of accounts that have been inactive for more than three years.

Following the launch of this enhanced service, users will need to update their SingPass account by providing and verifying their mobile number and email address, as well as setting up their security questions and answers.

Additionally, users also have to set up their two-step verification by registering, activating and linking their OneKey token or mobile number to their SingPass account.

"Over the years, the Government has put over 200 e-services online through SingPass in order to enable swift and convenient transactions with the Government," said Jacqueline Poh, Managing Director of IDA. "With the rise of cyber threats in Singapore and globally, we have added security measures like multi-factor authentication to protect SingPass users' personal data. We urge all users to avoid using the same passwords for different purposes and to avoid sharing their account information with others."

Leading up to the launch of the enhanced SingPass, all Government e-services will be unavailable from Saturday 10pm to Sunday 10am.


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