Icho - a Japanese chain restaurant and bar - has deployed 4ipnet Wi-Fi to support its self-ordering system.
Icho have branches in Gunman, Saitama, Tochigi, and Nagano prefectures. Since each chain has approximately 80 private rooms, Icho introduced a self-ordering system which enables the customers to place their orders through wireless tables in their rooms to reduce the wait times.
However, the business faced a challenge when it came to providing stable Wi-Fi to support the system.
"The ordering system often became unstable at lunch time when the restaurant was crowded and the signals could not reach the further private rooms. We were soon facing complaints and bad reputation problems," said Toshinobu Tabei, Head of Icho's IT system construction.
Through 4ipnet's local partner NTT Advanced Technology (NTT-AT), Icho has deployed 140 sets of 4ipnet EAP757 and EAP767 indoor access points in their stores to increase the high-density performance and reliability of its self-ordering system.
"With 4ipnet, the self-ordering system improved dramatically, and we can at last comfortably handle the network as the Icho Bar chain continues to open more stores. Moreover, guests can finally enjoy an uninterrupted dining experience," said Tabei.
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