Also, hardware makers typically deal with thin or negative profit margins, unless they have a compensatory strategy in place. Apple justifies its markups as the cost of being able to access Apple's exclusive product ecosystem. The Xbox may lose money on each unit sale, but Microsoft makes it back in licensing and royalties for game developers and hardware makers, plus the profits generated via the Xbox Live network. No such strategy exists for the Surface, except maybe via the Windows Store.
Besides, as far as Windows 8 hardware goes, "Microsoft is betting on its hardware partners," says Rymer. "Just consider the keynote at Build 2012 -- it featured eight different devices, one of which was the Surface." Telerik's Sells is convinced both the Surface and the Nokia Lumia (its new Windows 8 phone) are "the next cool things."
Still in the Office
Microsoft's other flagship product, Office, underscores the hybrid theme of Microsoft's long-term vision, pushing it beyond the mobile/desktop dichotomy to bring a new component into the mix: the cloud.
Even with the rise of in-the-browser productivity tools offered by the likes of Google or Zoho, Office is itself a platform offering tools not easily duplicated elsewhere. It's also a platform not easily thrown over and replaced in companies where millions of documents and thousands of existing users would have to be converted and retrained.
To keep that from happening, Microsoft has split Office into three parallel tracks. First is the continued development of the Office so many business users and consumers know and run. Second is the edition of Microsoft Office for WinRT devices, such as the RT Surface, which is nearly identical to its elder x86 brother albeit without some power-user features (such as PivotTables in Excel). Third is Office 365, Microsoft's cloud-hosted Office system, which includes not only Web-app versions of the various Office programs, but hosted support for Exchange and several other means for making Office easier to deploy without sacrificing functionality.
This strategy ensures that whatever happens, Microsoft can't lose too badly. If the desktop doesn't disappear -- all signs point to it remaining a staple of computing for years to come -- the standard edition of Office stays with it. If Windows RT devices make inroads, it will be at least in part because users aren't locked out of running some of the most popular commercial apps for Windows. And if the cloud does indeed swallow everything whole, Office 365 is prepared to be part of that future too.
Servers, services, Azure
The cloud and the server closet are becoming increasingly indispensable to Microsoft's long-term vision, as recent marketing and technological shifts have foretold.
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