Though apps and mobility deployment is a tech task, it must involve the participation of other teams to ensure a better experience for both customers and staffers.
Pang said that about 20 people from house-keeping, rooms, sales, management, and tech were involved in the app development process. "Besides benefit to guests and our brand, we also looked at how the deployment would make the operation staff's job easier," said Pang. "So it wasn't simply about making an app, but bringing the best out of tech and automation to benefit everyone."
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