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High-tech vehicle systems get short shrift by many drivers

Lucas Mearian | Aug. 27, 2015
Apple CarPlay and Google Android Auto are among the features owners said they don't want, according to JD Power.

Drivers' decisions to ignore the technology in their vehicles has implications beyond the auto industry.

For example, insurance firms are closely tracking automotive technology for safety and financial reasons. Insurers are concerned that difficult-to-use technology may distract drivers and cause an accident. Using smartphones instead of in-vehicle technology also creates safety issues. Additionally, in-vehicle technology can significantly increase claims costs for vehicles damaged in an accident.

"While some technologies, such as lane-departure warning, are making vehicles safer, the insurance industry is very concerned about the driver-distraction hazards caused by some of the other technologies," Chip Lackey, senior director of the insurance practice at J.D. Power, said in a statement. "In addition, technology drives up the repair and replacement costs. A slight bumper scrape that would normally cost a few hundred dollars to repair can catapult a claim into thousands of dollars when a park assist camera or other sensors are damaged."


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