6. Enterprise Mobility on Upswing with integrated Analytics
Lowering cost of smart devices and availability of strong 3G & 4G ecosystems built by TELCOs in various countries are encouraging trends and most of the enterprises in 2014 would best leverage this opportunity. Enterprise Mobile Appstore Management strategies would be established by CIOs in 2014 to get best out of the mobile initiatives. Mobile apps development would not be just customer focused; they will spread into internal operational excellence, employee engagement and employee productivity activities. CIOs will identify and strengthen access management tools, controls to avoid / minimize any security and privacy threats from mobile usage for enterprise work. Mobile convergence with Social, Analytics, and Cloud (SMAC) will be on the rise. CIOs would also establish back office integration architecture, frameworks and tools to integrate mobile apps with already existing business applications. Adoption of Mobile Device Management (MDM) and Mobile Apps Management (MAM) would increase.
7. Adoption of Bring Your Own Device (BYOD) Policy
Most of the enterprises in 2014 will implement BYOD policies. Adoption of BYOD does not limit to only policies rather it would tremendously impact the organization culture. It will also impact the Technology foundation of an enterprise. CIOs would start re-designing their Technology infrastructure and applications to support BYOD policy. BYOD would allow employees to use multiple devices from anywhere and anytime, which would increase load on networks and other IT elements. CIOs will need to put controls and establish device management administration tools to counter security and privacy issues. CIOs could allow access of a few applications/Apps as per business needs to align with BYOD policy.
8. Embracing Enterprise Programmable Web APIs
Consumer focused Programmable Web APIs have reached its maturity and developers have been developing many innovative apps. At present, more than 10,000 programmable Web APIs are available for developers to experiment and innovate with many new apps. In 2014, there will be increased focus on Enterprise Programmable Web APIs, which enable digitizing existing IT applications or building new digital apps. Enterprises will start working on devising Enterprise API management strategy in a holistic manner considering strict security controls, authentication and most importantly the cultural shift required in embracing these APIs.
9. Multiple Devices, Omni Presence and similar experience
Most of the digital natives (customers, employees, partners etc.,) have been using multiple devices (laptop, Mobile, Tablet, TV etc.,). These digital natives expect to have similar experience while using these multiple devices from anywhere and anytime. Hence, Business transactions are expected to be done across multiple devices with seamless experience. For example customer may start a transaction on his/her mobile phone and continue the transaction on the laptop or tablet without losing the state where he/she left the transaction. Desktop virtualization and Omni channel strategies will be adopted by CIO organizations in 2014.
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